Shipping Returns and Exchanges

I send items valued over 50.00 via USPS priority mail. I send Items valued 50.00 or less via USPS First Class Mail. I will be notified when the item is delivered to you.

I make every effort to completely and accurately photograph and describe each item including materials used and size.

If for any reason you are not completely happy with your purchase please contact me at jackie@jackiejordanlstudio.com for questions.

If you wish to return the item I will gladly refund the purchase price or exchange the item for another choice of equal value.

Please return the item in its original condition and packaging within 7 days of receipt of your item.

For your protection please return the item using a shipping method that will track the package such as USPS flat rate priority (the most economical), priority mail, UPS or similar.

I do not pay shipping for returns.

I cannot be responsible for items that are not tracked, lost or stolen

I will notify you when the item is received.

You will receive a full refund within 3 days of receipt of the item.

If you exchange the item I will ship your new item within 3 days of receipt of the returned item.

I will notify you if for any reason the refund or exchange will be delayed. Reasons my include receipt of damaged or incomplete product. Out of studio due to illness or holiday.